Terms of Service

• 1. Acceptance of Terms
• 2. Description of Services
• 3. User Accounts
• 4. Data Ownership & Portability
• 5. Volunteer Terms
• 6. Client/Recipient Terms
• 7. Donations
• 8. Prohibited Conduct
• 9. Intellectual Property
• 10. Disclaimers
• 11. Limitation of Liability
• 12. Indemnification
• 13. Governing Law
• 14. Changes to Terms
• 15. Contact Information

By accessing or using the PantryBridge website (the "Site") or any of our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services.

These Terms apply to all visitors, users, volunteers, donors, and clients who access or use our Site and services.

PantryBridge provides:

• Food assistance to eligible residents within our service area
• Volunteer coordination and scheduling for community members who wish to help
• Online donation processing for monetary contributions
• Information about food assistance resources and community programs
• Holiday assistance programs matching donors with families in need

Our services are provided free of charge to eligible recipients. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

Some features of our Site require you to create an account. When you create an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we believe, in our sole discretion, are being misused.

Your Data Belongs to You

Organizations using PantryBridge retain full ownership of all data they enter into the platform, including client records, volunteer information, distribution history, program data, and any other organizational content. PantryBridge acts as a custodian of your data, not an owner.

Self-Service Data Export

Organization administrators can export all of their organization's data at any time using the self-service export tools in the Admin Portal. Exported data is provided in CSV format, which is compatible with Microsoft Excel, Google Sheets, and virtually any other database or spreadsheet application. No request or approval from PantryBridge is required to export your data.

No Lock-In

Your data is stored in standard formats and can be exported for use with any other system. We do not use proprietary formats or impose technical barriers that would prevent you from migrating to another platform.

Service Discontinuation

If PantryBridge ceases operations or discontinues the platform, we will provide a minimum of 90 days' written notice to all active organizations. During this notice period, all data export tools will remain fully operational. We will make reasonable efforts to assist organizations in transitioning to alternative solutions.

Data Deletion

Upon written request following account termination, PantryBridge will permanently delete all organization data within 30 days. Deletion includes removal from active databases and, to the extent technically feasible, from backup systems.

If you register as a volunteer, you additionally agree to:

Commitments

• Honor your scheduled volunteer shifts or provide reasonable notice if you cannot attend
• Follow the instructions and guidelines provided by staff members
• Treat all clients, staff, and fellow volunteers with respect and dignity
• Maintain the confidentiality of client information you may encounter

Conduct

• Do not discriminate against any person based on race, color, religion, national origin, sex, age, disability, or any other protected characteristic
• Do not engage in harassment, bullying, or any form of abusive behavior
• Do not use alcohol or controlled substances while volunteering
• Report any safety concerns or incidents to staff immediately

SMS/Text Message Reminders

We offer optional SMS text message reminders for volunteers. By opting in, you agree to the following terms:

For more information about how we handle your phone number and SMS data, see our Privacy Policy.

If you register to receive food assistance or participate in our programs, you agree to:

• Provide truthful information about your household and eligibility
• Use our services only for your own household's benefit
• Not resell or redistribute food received from our programs
• Treat volunteers, staff, and other clients with respect
• Follow the guidelines and procedures of our programs

We serve residents within our designated service area. Eligibility for specific programs may have additional requirements as determined by funding sources and program guidelines.

Monetary donations made through our Site are processed by PayPal. By making a donation, you agree to PayPal's terms of service and acknowledge that:

• Donations are voluntary contributions
• Donations are generally non-refundable unless made in error
• We will use donations to support our food assistance programs and operations
• We cannot guarantee any specific use of individual donations

For questions about donations or to request a refund for an erroneous donation, please contact us directly.

When using our Site and services, you agree NOT to:

• Violate any applicable laws or regulations
• Provide false or misleading information
• Impersonate another person or entity
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt our Site or services
• Upload or transmit viruses, malware, or other harmful code
• Use our Site for any commercial purpose without our consent
• Scrape, harvest, or collect information from our Site without permission
• Harass, threaten, or intimidate other users, volunteers, or staff

The content on our Site, including text, graphics, logos, images, and software, is the property of PantryBridge or our content suppliers and is protected by copyright and other intellectual property laws.

You may view, download, and print content from our Site for your personal, non-commercial use only. You may not:

• Modify or copy our content for commercial purposes
• Use our content to create derivative works
• Remove any copyright or proprietary notices
• Use our name or logos without written permission

We do not warrant that:

• Our Site will be available at all times or free from errors
• The information on our Site is complete, accurate, or current
• Our services will meet your specific needs or expectations
• Any errors on our Site will be corrected

Food Safety

While we take reasonable precautions in handling and distributing food, we cannot guarantee the quality, safety, or suitability of all food items. Recipients are responsible for inspecting food before consumption and for proper food handling and storage.

To the fullest extent permitted by law, PantryBridge, its officers, directors, employees, volunteers, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use our Site or services
• Any errors or omissions in our content
• Unauthorized access to or alteration of your data
• Any third-party conduct or content on our Site
• Any food items received through our programs

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless PantryBridge, its officers, directors, employees, volunteers, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use of our Site or services
• Your violation of these Terms
• Your violation of any rights of another party
• Any content you submit or transmit through our Site

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our Site or services shall be resolved in the state or federal courts located in Livingston County, New York, and you consent to the personal jurisdiction of such courts.

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Effective Date" at the top of these Terms
• For material changes, we may provide additional notice (such as posting on our Site)
• Your continued use of our Site or services after changes are posted constitutes acceptance of the modified Terms

We encourage you to review these Terms periodically to stay informed of any updates.

If you have questions about these Terms of Service, please contact us:

Last Updated: April 4, 2026